Q: The email login links aren't working for me – what's wrong?
A: First, make sure you haven't received multiple login emails. For your security, only the most recent link is valid. If you're using Office 365 the email server might be altering your links – try pasting the login link into this link decoder
. If you're still having issues, please reach out to email@example.com
and we'll help you out.Q: How do I remove a teammate?
A: You can remove teammates via the manage teams pageQ: My team accidentally created more than one team, can we merge them?
A: You can delete one of the teams via the manage teams pageQ: How do I enable Remotion to work with my VPN?
A: Remotion uses several APIs so you'll need to enable the following top level domains: amplitude.com googleapis.com firebaseio.com segment.io remotion.com sentry.io agora.io agoraio.cn cloudfunctions.netQ: How do I allow Remotion to work with my firewall?
A: Remotion uses a number of open ports to enable conversation. If those ports are not enabled, you might be able to use parts of our app but be unable to send or receive audio and video during calls. As long as one side of the call is behind a firewall, the call will not work and you may see a spinner or just 'camera off' and 'audio off' symbols.
You need to enable the following hosts and ports:
Hosts: qoslbs.agoralab.co qos.agoralab.co ap1.agora.io ap2.agora.io ap3.agora.io ap4.agora.io ap5.agora.io ap.agoraio.cn vocs1.agora.io vocs2.agora.io vocs3.agora.io vocs4.agora.io vocs5.agora.io
Ports: 1080; 4000 to 4030; 7000; 8000; 8913; 9700; 25000; 3000Q: My camera stopped working, how do I get it back?
A: First try quitting and reopening the app. If that doesn't work, try opening the Apple app "Photo Booth" and that should reset your camera. This may be due to a weird OS level bug.
If you are still having trouble, try the following:
1) Open Terminal
2) Enter 'sudo killall VDCAssistant'
3) Enter your password
If you're still having trouble, please reach out to firstname.lastname@example.org